- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
We went to Norton Shores Automotive after a dealership said our brakes needed servicing. A mechanic named Frank took our vehicle for a test drive, then checked all the brakes at the shop and stated they were still in good working condition, a little rust, but nothing in need of immediate repair. I found him to be straight forward and honest, and I believed in his professional judgment and integrity. I will be back when the day comes for a brake job, and oil change. Thank you NSA.
Brakes, near Muskegon, MIPrompt and precise service which lead to a cheaper bill than expected. Definitely recommend Norton Shores Automotive